Shut off the water source, make the area electrically safe, take photos and video, move small valuables, and call a water damage company right away. Mold can start in 24 to 48 hours, so drying should begin on day one.
Step 1: Stop the water and make the space safe
Close the main water shutoff if the source is a pipe or appliance. If water is coming from the roof or a storm, contain what you can and move people away from sagging ceilings. Turn off power to wet areas only if you can reach the breaker without standing in water. If you are not sure, stay out and call an electrician or the utility.
Step 2: Document everything before cleanup
Take wide photos and close ups of the water source, damaged walls, floors and belongings. Record a slow video walk through every affected room. Write down the date, time and what you think caused it. Insurers ask for this, and it protects you if there is a dispute.
Step 3: Call for professional help
Call a restoration company on the same day. If you need to be connected with a local provider that covers your ZIP code, our contact page lists the 24/7 phone line and office hours. For urgent jobs see emergency water damage restoration in Houston and for standing water see water extraction in Houston.
Step 4: Protect your belongings and your health
Lift small items and furniture legs off wet floors, place foil or wood blocks under legs, and remove rugs. Avoid contact with water that might be sewage or floodwater, which can carry bacteria. Wear gloves and boots if you must enter. Read about water categories in our guide to water damage categories and classes.
Step 5: Tell your insurer promptly
Report the loss as soon as you can and ask what the policy covers. Standard homeowners policies often cover sudden and accidental discharge but generally exclude flood. Read our guide to homeowners insurance and water damage in Texas for the key differences.
Step 6: Start drying, not just cleaning
Houston humidity slows drying, so air movers and dehumidifiers matter. Learn what to expect in how long water damage takes to dry in Houston, and see how structural drying and dehumidification works.
Frequently asked questions
How fast does mold start after water damage?
It can begin within 24 to 48 hours on wet materials, according to the EPA.
Should I wait for the adjuster?
No. Stop further damage and document first. Keep receipts for emergency steps.
Is it safe to turn the power back on?
Not until the area is dry or an electrician confirms it is safe.
Sources and further reading
- EPA: Mold Cleanup in Your Home
- IICRC: Institute of Inspection, Cleaning and Restoration Certification
- Texas Department of Insurance
Related services
Emergency Water Damage Restoration
Active leaks, flooding and sudden water loss that needs a crew now.
Learn more
Water Extraction
Pumping out standing water and pulling moisture from carpet, pad and floors.
Learn more
Fire and Smoke Damage Restoration
Soot, smoke odor and structural cleanup after a house, kitchen or business fire.
Learn more
Biohazard Cleanup
Safe cleanup of blood, bodily fluids, trauma scenes and contaminated spaces.
Learn moreGeneral information, not legal, insurance or engineering advice. Water Damage Restoration Houston does not perform the work.