Shut off the water if a pipe freezes or splits, thaw pipes slowly without flame, and call for help fast if water is already inside. Ice dams are rare in Houston but possible in North and West Texas. Check National Weather Service alerts before and during winter storms.
Frozen pipes: urgent steps
Open the faucet, shut off the main valve and thaw the pipe slowly with a hair dryer or warm towels. Never use an open flame. If the pipe split, turn off power to wet areas if safe and call for extraction and drying. See frozen pipes and winter storm water damage and burst pipe water damage in Houston.
Ice dams and snow or ice roof damage
An ice dam forms when heat escaping through the roof melts snow that refreezes at the eaves, trapping water behind it. Water then backs up under shingles and leaks into the attic and ceiling. Ice dams are uncommon in Houston but can occur in colder parts of Texas. Do not chip ice with tools or climb an icy roof. Call a roofer and arrange drying with roof and ceiling leak water damage help.
Leaks from roof hits
Hail, falling limbs and wind driven debris can crack or tear roofing, letting rain and melting ice in. Photograph the damage, tarp the opening when safe and call a roofer. Wet insulation and drywall should be dried quickly to prevent mold. See storm and hurricane water damage.
Watch live alerts
The National Weather Service issues Winter Storm, Ice Storm, Hard Freeze and Hail related warnings. The FEMA app can send National Weather Service alerts for up to five locations. Our Texas weather alerts page explains each alert and shows live alerts for Houston, Dallas, Austin and San Antonio.
Start here when water is inside
Use water damage restoration in Houston or the Texas hub for your area.
Frequently asked questions
Can pipes freeze in Houston?
Yes. Houston freezes are rare but can be severe, as Winter Storm Uri showed in 2021.
Who repairs a roof hit by hail?
A roofer repairs the roof. A restoration company dries the interior.
Sources and further reading
Related services

Frozen Pipes, Ice Dams and Winter Storm Damage
Urgent help for frozen pipes, ice dams, snow and ice roof damage and leaks from roof hits.
Learn more
Roof and Ceiling Leak Water Damage
Drying and cleanup after leaks through the roof, attic or ceiling.
Learn moreGeneral information, not legal, insurance or engineering advice. Water Damage Restoration Houston does not perform the work.
